Delivery Methods

We specialise in cutting edge technology, and that means getting your order to you in not only the fastest way possible, but also the safest way possible. As such, we depend on the experts at Australia Post eParcel, Toll Priority, and TNT Express to ensure your goods get to you safe, sound, and fast.

Delivery Time

Orders ship from SmartHome.com.au on business days. Once your order has shipped delivery will generally take 2 to 6 business days. These times are estimated and can vary, and they only cover the metropolitan areas of Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth, and Sydney.

If you're after super-fast it's possible to organise priority / overnight shipping for most locations in Australia. If you're in need of same day shipping please contact us to see what can be arranged.

At times we are getting a rush on certain products, particularly Z-Wave products for large projects, which can depelet stock of certain items. If this happens replenishment can take up 8 weeks as products are manufactured to order in China. Of course you will be notifed when there is any delay.

Shipping To A PO Box

The option to ship to a PO Box is available to all non-priority orders.

Order Tracking

Whenever we place orders online we like to know exactly where they are, that's why all orders placed on SmartHome.com.au can be traced no matter where they are. Once an order leaves our despatch you'll be e-mailed with your individual tracking numbers, information on the delivery service used, and how you can trace your individual order from our door to yours.

Signature Required

For security reasons all goods are shipped with the requirement that they be signed for upon receiving them. If you're not home or at work when they're delivered, don't worry; our couriers will leave a note to state that they've been and leave you with details so you can arrange a more suitable arrangement.

Product Returns & Refunds

Unopened Products:

Changed your mind? That's fine. We will happily accept returns of unused and unopened products providing that we receive your return request within 5 days of the purchase date and that goods are returned within 7 days of the purchase date. Please note that we do not refund the original postage fees, the fees for returning a product to us, and that any free item or gift that was included with the purchase of the product must also be returned. To return a product, please follow the simple steps below:

1. Contact us via phone to let us know you would like to arrange a product return. We'll advise the best address for you to send the products to, along with a return authority number.

2. Pack and seal the item/s in their original shipping package and post them back to us.

3. Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (not including original postage fees) to be refunded.

4. Please allow up to 14 business days for an approved refund to be processed.

Please note that we can not accept any returns on software, including mobile phone applications, and SIM cards from our security systems.

Damaged or Faulty Products

Our dispatch team takes care to ensure that your items are packed carefully so they won't damage during transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 5 days of receiving them and we'll arrange for replacement goods to be sent out to you.

Order Cancellation

Prior to your order being processed, which usually takes no more than 12 hours, you can cancel any order or part there of prior to shipping without any penalties or fees. If you do choose to cancel an order you've just placed, we recommend contacting us via phone as soon as possible.

Warranty

All goods sold by SmartHome.com.au are subject to the manufacturer's warranty and carry a 1 year manufacturer's warranty unless otherwise stated.

Privacy Statement

Smarthome Australia Pty. Ltd. respects your privacy. From December 21st 2001 amendments to the Privacy Act 1988 came into force which deal with the way that Smarthome Australia Pty. Ltd. handles your personal information. Smarthome is covered by National Privacy Principles in the Act.

Smarthome Australia Pty. Ltd. has developed a Privacy Policy which ensures that all of our staff are aware of our privacy obligations, and respect the privacy of your personal information.

This statement tells you how, in general terms, we approach privacy and the handling of your personal information.

How we use and disclose your personal information

We collect your personal information through completed order and repair request forms in order to provide you with Smarthome products and services, to administer and provide you with repair services and to market our products and services to you. This may include services such as sales dockets, account sales, specific product category sales, warranties and home delivery. We do not generally disclose your personal information to any other person or organization without your consent unless we are required or authorized by law to disclose certain information.

You have a right of access to your personal information

You have a right to access the personal information we collect and hold about you, in accordance with the Privacy Act 1988. If at any time you would like to access this information, or your details change and you would like us to update our information, or you would like more information about how we handle your personal information, please contact us ,

Smarthome Australia Pty. Ltd.

Unit 8, 1-5 Akuna Drive , Williamstown Vic 3016.

Please note a $30.00 administration fee will be charged for the retrieval of any personal information.