How to shop at smarthome.com.au
- How to order online
- Offline purchasing options
- Reward Points
- Pricing Policy & Guarantee
- Shipping & Delivery
- Returns & Satisfaction Guarantee
How to order online
To browse through our product categories, click on the menu items at the top of each page. Other navigation and search tools are also available around the site.
When you have found the product that you'd like to purchase, add it to your shopping cart by clicking on the ADD TO CART button. The product will then be added to your shopping cart - at this stage, you may wish to continue shopping for further items or proceed to the cart or checkout. In order to view the items in your shopping cart, click on the MY CART button at the top of every page.
When you are happy with the contents of your cart, you may continue your purchase by clicking on the VIEW CART or CHECKOUT buttons.
- Enter your contact and address details requested in the checkout
- Select your shipping method
- Choose your payment method and enter any details requested
- Submit your order and you are done.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This site and your personal information is protected by 128bit SSL Encryption - Secured by GeoTrust
- The item must be identical.
- The price must be a published price or from a printed pricelist.
- Minimum purchase quantities for cheaper pricing are to be matched.
- SmartHome reserves the right to exclude items, including 'specials' or 'clearance' items.
If you have an Australian PO Box feel free to use this as your shipping address.
SmartHome can dispatch orders to Australia and New Zealand only. Delivery charges will be calculated and presented to you during the checkout process.
Try any product from SmartHome in your home for 14 days, satisfaction guaranteed. Should you have a problem or are not happy with any product purchased on our website, then please read through our online support pages before contacting our technical support department for advice. If you still cannot achieve a resolution and would like to return the product, simply email or call us within 14 days of receiving your order for details on returning the product(s). Note that SmartHome will not be responsible for return delivery charges and any original delivery charges will not be refunded. Please also ensure that product packaging and manuals are intact and undamaged to avoid a restocking charge.
Products purchased from Smarthome all feature a 12-month warranty by default, however many products we stock have a longer warranty which will be detailed in the product description. We will repair or replace the product for you if it was used within any limits and ratings. Please email or call our technical department to discuss your problem and if we can't resolve it then you will be issued with a Return Merchandise Authorisation number (RMA). Goods returned without an RMA may incur a return freight charge should they be found to have no fault.