Warranties and Returns
At SmartHome, we only stock quality products. Products we use ourselves... in our own homes. We rigorously test and review every potential new product - if it's not up to our high standards, we won't stock it.
For this reason, in addition to normal manufacturer's warranties, SmartHome also provides an additional 12 Month Extended Warranty on every product - Free.
How our free 12 Month Extended Warranty works.
It's very simple - we extend all product warranties by 12 months. As an example, if a product on our site includes a 2 year manufacturers warranty, we will automatically extend your warranty by an extra year to 3 years.
There are no catches or special conditions. We offer this free Extended Warranty because we have complete confidence in the quality of the products we stock.
Returning a product under warranty.
Firstly, it is always a good idea to contact us if you are experiencing an issue with one of our products - most times, our support team are able to resolve the issue. If for any reason it cannot be resolved, we will email you an RMA (Return Merchandise Authority) which will outline the warranty return process. Once we receive your warranty return, our support team will asses the fault and repair or replace the product - quickly.
Please note that we will also email you a Return Postage Label so that your warranty claim will not cost you anything in postage. We will also cover the cost for the repair or replacement product to be sent back to you - we can't be fairer than that :)