Questions about Homey Hub SmartHome Controller

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From csbeer@me.com on 04/08/2019

Q: Homey Pro has been available for a while now, can we expect an Australia region version soon? It would seem there is a market for it from seeing what is available here. Any update or timeline would be appreciated.
Thanks.

A: We have been advised by Athom that the Homey Pro is only really suitable for around 5% of their users - for this reason it will be some time before we see the Homey Pro in Australia as the minimum quantity required to produce a run of Homey pros for our region is simply too high given the small customer base.

(12 votes)


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From Jamie on 11/06/2019

Q: Hi, from my research the Hub cant learn new RF signals is this correct or has this changed ?

A: You are correct - it cannot learn RF. However, Homey is compatible with the Broadlink RM Pro, which can learn RF signals and then be included with Homey.

(137 votes)


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From Osher on 24/04/2019

Q: Hello,
what is the specification of the product?
what is it's Z Wave freq?is it available on 916mhz???

Regards,
Osher

A: Homey includes Z-Wave Plus (921 MHz for our region).

(153 votes)


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From Neil on 16/04/2019

Q: Will you be making the Homey Pro available through your store? If so, when do you think it will be available?

A: We are not sure yet - Athom advise that the Homey Pro is probably only suitable for about 5% of users, we will gauge feedback to see if it is worth bringing this more expensive model to Australia. Stay tuned.

(155 votes)


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From Ian Kemp on 29/03/2019

Q: Further to Duncan's earlier question...what is the expected range of the RF 433Mhz radio as I'm looking to control our Somfy RTS blinds (amongst other devices) throughout our 3-floor townhouse? As Homey doesn't mesh across technologies and assuming its RF 433Mhz range proves to be inadequate, what's the solution to extend the range? A second (or third) Homey? Any other (cheaper) device?

A: I doubt the 433MHz will cover a 3 floor townhouse. The best option would be the Broadlink RM+ Pro which supports RF learning and can connect to Homey over the local WiFi network.

(159 votes)


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From Des on 24/02/2019

Q: Is this hub version 1 or 2?

A: Current stock is version 1 (with microphone and NFC).

(159 votes)


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From Steve on 17/02/2019

Q: Is there a demo of the system available. Not the hardware but a simulation of the software front end to see how it works.

A: I am sorry to say you cannot run the Homey app in demo mode. However there are a number of videos on YouTube that will show the app functionality and interface. We also provide a 14 day return policy if you wanted to actually try Homey risk-free.

(165 votes)


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From ken on 12/02/2019

Q: Fibaro hc2 has the option to add the second controller - can Homey be the second controller?

A: I am sorry to say no - the HC2 only allows another HC2 or HCL as a gateway connection - as far as adding a secondary controller to HC (or HC to another controller such as Homey) - Never had much luck with this and generally is a real mess. It would be worth seraching some Fibaro forums to see if others have succeeded where we have not.

(172 votes)


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From alen on 27/12/2018

Q: Does homey work with AU frequency Z-Wave devices??

A: Yes.

(177 votes)


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From Leon Song on 01/12/2018

Q: Hi, I've got Fibaro and other Z-wave controllers and sensors, and they work perfectly fine. But I do looking for the better solution to integrate the 433Mhz devices such as my garage door opener Merlin, also the auto gate with FAAC motors, and the motorised roller blinds with Dooya motors and controler at 433Mhz as well.

I had a quick read about the description of Homey, for the 433Mhz product range, just wondering if it'll support all 433 products or it only connects to the ones on the lis, or there's something the I should do some programming then to control them?

A: Homey will only connect to 433Mhz devices that are supported by a Home App (https://apps.athom.com/) - which is a lot. It is always best to check the Homey App store first.

(180 votes)


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