Support

Reward Points

SmartHome rewards loyal customers by giving Reward Points for every purchase you make, which can then be redeemed for discounts on future purchases. You will discover there are lots of other ways to earn Reward Points as well – which quickly add up, making it easy to save money when shopping with us. Reward Points are valid for 3 (three) years from date of issue.

Redeeming Reward Points

After logging-in to your SmartHome Account, you can redeem Reward Points in your Shopping Cart by clicking on the “Apply Discount” link in the Rewards Points notice bar. You can then enter the number of Reward Points you would like to redeem. You will also receive more Reward Points for your current purchase.

Managing Reward Points

You can check the balance and history of your Reward Points any time by logging-in to your SmartHome Account and selecting “Reward Points” in your Account Dashboard. Reward Points you earn are valid for 3 (three) years – if they are not used within this time, they will expire.

Exchange rate

The current Reward Points exchange rate is: 100 Reward Points = $1.00.

Missing Reward Points

We have recently moved smarthome.com.au to a new ecommerce platform. Unfortunately, as part of this migration, we were not able to bring across existing Reward Points from our old platform. We can however look these up and transfer them manually.  If you feel you are missing any Reward Points, please contact us and we will bring these across for you.

Updated on April 1, 2022

Contact Us

    Our Promise

    Lowest prices

    Seen a lower price in Australia? We'll always try to beat it. Read more.

    Fast delivery

    $10 flat rate within Australia. Great rates to New Zealand. Read more.

    Satisfaction guaranteed

    Not happy with your purchase? We will refund your money. Read more.

    Exceptional support

    We stand behind every product. Not a cliché - it's our promise. Read more.

    Quick Links

    • About smarthome.com.au
    • How to shop with SmartHome
    • Log in or create an account
    • Read the latest from our Blog
    • Read our Privacy Policy
    • Shipping & Delivery
    • SmartHome Help & Support
    • Contact us - We'd love to chat

    JOIN OUR NEWSLETTER

    Shopping cart
    FREE SHIPPING WITHIN AUSTRALIA FOR ALL ORDERS OVER $149